Senior VP Offers Opinion on Technology Use by Sport Marketers

March 23, 2011

As the senior vice president of sports for GMR Marketing, Ed Kiernan has acquired an intimate knowledge of the world of sport marketing. He recently granted an interview to Sport Marketing Quarterly Industry Insider section editor Jim Kadlecek to talk about some current hot-button issues in the industry. The full interview is available in the March 2011 issue (Vol. 20, No. 1) of Sport Marketing Quarterly.

Q: As we get further into 2011, what predictions do you have with respect to sponsorship activation?

Kiernan: “NFL? ‘The One to Watch in 2011.’ With the possibility of an NFL lockout in 2011, all companies and brands involved with the NFL on a league, team, media, or player sponsorship should be analyzing their current campaigns and promotional activation to determine how they may be impacted. This analysis should consider all potential lockout scenarios and timing and how those will affect current programming and develop contingency plans to minimize the impact and potentially benefit from proactive counter programming. Who will win this battle—billionaires or millionaires?”

Q: What about your predictions about the use of technology?

Kiernan: “You have to learn how to navigate the fragmented social media space in order to micro-target exact niche audiences. The key is to not interrupt the consumer; rather engage and empower them to participate. You must distribute clear brand messages to the right audience, while teaching clients how to be successful in the new world of digital word-of-mouth marketing. The philosophy is simple; bring people closer to the things they love and they will do the marketing for you. Some things to watch in 2011: (a) more website and blog integrations and promotions, (b) enhanced digital content distribution, (c) social network loyalty and engagement, (d) the ever-growing need for digital reporting, metrics, and analytics, (e) mCRM and commerce, and (f) mobile social commerce.”

Q: With HD and now 3D sport broadcasts, what do properties need to do to ensure fans still purchase tickets and come to the events instead of viewing from the comfort of their living room?

Kiernan: “Sports entities are facing more challenges than ever before but their biggest threat is the elevated, at-home viewing experience. As consumers weigh the cost benefits of attending a live game versus watching from the comforts of their home on a large HD television, sports teams are feeling the pinch when it comes to selling out venues. To combat the threat of the “new” at-home viewing experience, sports entities are turning to new technologies in an effort to improve the in-stadium fan experience, offer corporate partners new inventory, and drive their bottom line. Here is a quick breakdown of several new technologies that sports entities are turning to in an effort to enhance the game day experience for fans and offer new integration opportunities for corporate: FanVision: NFL and NCAA; Yinzcam: NFL; Augmented Reality Mobile Applications: USTA, Wimbledon, and NASCAR; Massive Stadium LED Video Boards: Dallas Cowboys Stadium.”

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